Between Wednesday 9/4 at 2230 PT and Thursday 9/5 at 1030 PT, Next Tech experienced two periods of limited sandbox availability lasting approximately 1.5 hours each. This resulted in some projects failing to launch a computing environment and some environments or logic (such as task processing) performing slowly.
Since identifying the bottlenecks responsible for causing these issues, we have rolled out a number of already planned and newly identified improvements to our sandbox cluster, including:
These improvements also improved the performance of the computing environments drastically. For example, the time to launch a new sandbox has been decreased by 40% on average (nearly 2x faster!), as of today. Similar performance improvements can be expected when compiling code, installing software, and performing other CPU or disk IO bound tasks.
That being said, we sincerely apologize for the inconvenience this may have caused you or your users, and we appreciate your support as we continue to improve our platform.